<?xml version="1.0" encoding="UTF-8"?>
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<chapter xml:id='chap-feedback'
xmlns='http://docbook.org/ns/docbook' version='5.0' xml:lang='en'
xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance'
xsi:schemaLocation='http://docbook.org/ns/docbook http://docbook.org/xml/5.0/xsd/docbook.xsd'
xmlns:xlink='http://www.w3.org/1999/xlink'
xmlns:xinclude='http://www.w3.org/2001/XInclude'>
<title>How to Report Problems &amp; Provide Feedback</title>
<para>If you have questions regarding OpenDJ which are not answered by the
documentation, there is a mailing list which can be found at
<link xlink:href="https://lists.forgerock.org/mailman/listinfo/opendj"
xlink:show="new">https://lists.forgerock.org/mailman/listinfo/opendj</link>
where you are likely to find an answer.</para>
<para>If you have found issues or reproducible bugs within OpenDJ
<?eval ${docTargetVersion}?>, report them in the <link xlink:show="new"
xlink:href="https://bugster.forgerock.org/jira/browse/OPENDJ">OpenDJ issue
tracker</link>.</para>
<para>When requesting help with a problem, please include the following
information:</para>
<itemizedlist>
<listitem>
<para>Description of the problem, including when the problem occurs and
its impact on your operation</para>
</listitem>
<listitem>
<para>Description of the environment, including the following information:</para>
<itemizedlist>
<listitem>
<para>Machine type</para>
</listitem>
<listitem>
<para>Operating system &amp; version</para>
</listitem>
<listitem>
<para>Storage type &amp; version</para>
</listitem>
<listitem>
<para>Java version</para>
</listitem>
<listitem>
<para>Web container &amp; version (if applicable)</para>
</listitem>
<listitem>
<para>OpenDJ release version</para>
</listitem>
<listitem>
<para>Any patches or other software that might be affecting the problem</para>
</listitem>
</itemizedlist>
</listitem>
<listitem>
<para>Steps to reproduce the problem</para>
</listitem>
<listitem>
<para>Any relevant access and error logs, stack traces, or core dumps</para>
</listitem>
</itemizedlist>
</chapter>