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<faq metafile="support.xml.meta">

<parentdocument href="./">FAQ</parentdocument>

<title>Support - Frequently Asked Questions</title>

<description>What do I do when I have problems?</description>

<section id="support"><title>Support</title>

<ul>

<li><a href="#support.what2do">"Why can't I ...? Why won't ... work?" What

to do in case of problems</a></li>

<li><a href="#support.support">Whom do I contact for support?</a></li>

</ul>

<section id="support.what2do">

<title>"Why can't I ...? Why won't ... work?" What to do in case of

problems</title>

<p>If you are having trouble with your Apache server software, you should

take the following steps:</p>

<dl>

<dt>Check the ErrorLog!</dt>

<dd>Apache tries to be helpful when it encounters a problem. In many

cases, it will provide some details by writing one or more messages to the

server error log. Sometimes this is enough for you to diagnose &amp; fix

the problem yourself (such as file permissions or the like). The default

location of the error log is

<code>/usr/local/apache2/logs/error_log</code>, but see the <directive

module="core">ErrorLog</directive> directive in your config files for the

location on your server.</dd>

<dt>Check the ErrorLog again!</dt>

<dd>Nearly all problems can be solved by reading the error log.</dd>

<dt>Check the <a

href="http://httpd.apache.org/docs/&httpd.docs;/faq/">FAQ</a>!</dt>

<dd>The latest version of the Apache Frequently-Asked Questions list can

always be found at the main Apache web site.</dd>

<dt>Check the Apache bug database</dt>

<dd>Most problems that get reported to The Apache Group are recorded in

the <a href="http://httpd.apache.org/bug_report.html">bug database</a>.

<strong>Please</strong> check the existing reports, open

<strong>and</strong> closed, before adding one. If you find that your

issue has already been reported, please <em>don't</em> add a "me, too"

report. If the original report isn't closed yet, we suggest that you

check it periodically. You might also consider contacting the original

submitter, because there may be an email exchange going on about the

issue that isn't getting recorded in the database.</dd>

<dt><a id="support.what2do.user-support"

name="support.what2do.user-support">Ask in a user support forum</a></dt>

<dd><p>Apache has an active community of users who are willing to share

their knowledge. Participating in this community is usually the best and

fastest way to get answers to your questions and problems.</p>

<p><a href="http://httpd.apache.org/userslist.html">Users

mailing list</a></p>

<p><a href="irc://irc.freenode.net/#apache">#apache</a> on

<a href="http://freenode.net">Freenode IRC</a> is also available for

user support issues.</p>

</dd>

<dt>Please use the bug database for bugs!</dt>

<dd><p>If you've gone through those steps above that are appropriate and

have obtained no relief, then please <em>do</em> let the httpd developers

know about the problem by <a

href="http://httpd.apache.org/bug_report.html">logging a bug

report</a>.</p>

<p>If your problem involves the server crashing and generating a core

dump, please <a href="http://httpd.apache.org/dev/debugging.html">

include a backtrace</a> (if possible).</p>

</dd>

</dl>

</section>

<section id="support.support"><title>Whom do I contact for support?</title>

<p>With millions of users and fewer than sixty volunteer developers,

we cannot provide personal support for Apache. For free support, we

suggest participating in a <a href="#support.what2do.user-support"

>user forum</a>.</p>

<p>Professional, commercial support for Apache is available from

<a href="http://www.apache.org/info/support.cgi">a number of

companies</a>.</p>

</section>

</section>

</faq>