support.html.en revision 6df89e6e4adeb986b41b7ec6b7593a887e031ce7
<?xml version="1.0" encoding="ISO-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
This file is generated from xml source: DO NOT EDIT
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
-->
<title>Support - Frequently Asked Questions - Apache HTTP Server</title>
<link href="/style/css/manual.css" rel="stylesheet" media="all" type="text/css" title="Main stylesheet" />
<link href="/style/css/manual-loose-100pc.css" rel="alternate stylesheet" media="all" type="text/css" title="No Sidebar - Default font size" />
<body id="manual-page" class="no-sidebar"><div id="page-header">
<p class="menu"><a href="/mod/">Modules</a> | <a href="/mod/directives.html">Directives</a> | <a href="/faq/">FAQ</a> | <a href="/glossary.html">Glossary</a> | <a href="/sitemap.html">Sitemap</a></p>
<p class="apache">Apache HTTP Server Version 2.3</p>
<div id="path">
<a href="http://www.apache.org/">Apache</a> > <a href="http://httpd.apache.org/">HTTP Server</a> > <a href="http://httpd.apache.org/docs-project/">Documentation</a> > <a href="../">Version 2.3</a> > <a href="./">FAQ</a></div><div id="page-content"><div id="preamble"><h1>Support - Frequently Asked Questions</h1>
<div class="toplang">
<p><span>Available Languages: </span><a href="/en/faq/support.html" title="English"> en </a> |
</div>
</div>
<div class="section">
<h2><a name="support" id="support">Support</a></h2>
<ul>
to do in case of problems</a></li>
</ul>
<h3><a name="support.what2do" id="support.what2do">"Why can't I ...? Why won't ... work?" What to do in case of
problems</a></h3>
<p>If you are having trouble with your Apache server software, you should
take the following steps:</p>
<dl>
<dt>Check the ErrorLog!</dt>
<dd>Apache tries to be helpful when it encounters a problem. In many
cases, it will provide some details by writing one or more messages to the
server error log. Sometimes this is enough for you to diagnose & fix
the problem yourself (such as file permissions or the like). The default
location of the error log is
<code>/usr/local/apache2/logs/error_log</code>, but see the <code class="directive"><a href="/mod/core.html#errorlog">ErrorLog</a></code> directive in your config files for the
location on your server.</dd>
<dt>Check the ErrorLog again!</dt>
<dd>Nearly all problems can be solved by reading the error log.</dd>
<dd>The latest version of the Apache Frequently-Asked Questions list can
always be found at the main Apache web site.</dd>
<dt>Check the Apache bug database</dt>
<dd>Most problems that get reported to The Apache Group are recorded in
<strong>Please</strong> check the existing reports, open
<strong>and</strong> closed, before adding one. If you find that your
issue has already been reported, please <em>don't</em> add a "me, too"
report. If the original report isn't closed yet, we suggest that you
check it periodically. You might also consider contacting the original
submitter, because there may be an email exchange going on about the
issue that isn't getting recorded in the database.</dd>
<dt><a id="support.what2do.user-support" name="support.what2do.user-support">Ask in a user support forum</a></dt>
<dd><p>Apache has an active community of users who are willing to share
their knowledge. Participating in this community is usually the best and
fastest way to get answers to your questions and problems.</p>
mailing list</a></p>
user support issues.</p>
</dd>
<dt>Please use the bug database for bugs!</dt>
<dd><p>If you've gone through those steps above that are appropriate and
have obtained no relief, then please <em>do</em> let the httpd developers
know about the problem by <a href="http://httpd.apache.org/bug_report.html">logging a bug
report</a>.</p>
<p>If your problem involves the server crashing and generating a core
dump, please <a href="http://httpd.apache.org/dev/debugging.html">
include a backtrace</a> (if possible).</p>
</dd>
</dl>
<p>With millions of users and fewer than sixty volunteer developers,
we cannot provide personal support for Apache. For free support, we
<p>Professional, commercial support for Apache is available from
<a href="http://www.apache.org/info/support.cgi">a number of
companies</a>.</p>
</div></div>
<div class="bottomlang">
<p><span>Available Languages: </span><a href="/en/faq/support.html" title="English"> en </a> |
</div><div id="footer">
<p class="apache">Copyright 1995-2005 The Apache Software Foundation or its licensors, as applicable.<br />Licensed under the <a href="http://www.apache.org/licenses/LICENSE-2.0">Apache License, Version 2.0</a>.</p>
<p class="menu"><a href="/mod/">Modules</a> | <a href="/mod/directives.html">Directives</a> | <a href="/faq/">FAQ</a> | <a href="/glossary.html">Glossary</a> | <a href="/sitemap.html">Sitemap</a></p></div>
</body></html>