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6443N/A ! or send a letter to Creative Commons, 444 Castro Street,
6443N/A ! Suite 900, Mountain View, California, 94041, USA.
6443N/A !
6443N/A ! You can also obtain a copy of the license at
6443N/A ! trunk/opendj3/legal-notices/CC-BY-NC-ND.txt.
6443N/A ! See the License for the specific language governing permissions
6443N/A ! and limitations under the License.
6443N/A !
6443N/A ! If applicable, add the following below this CCPL HEADER, with the fields
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6443N/A !
6443N/A ! Copyright 2011-2013 ForgeRock AS
6443N/A !
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6443N/A<chapter xml:id='chap-feedback'
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6443N/A xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance'
6443N/A xsi:schemaLocation='http://docbook.org/ns/docbook http://docbook.org/xml/5.0/xsd/docbook.xsd'
6443N/A xmlns:xlink='http://www.w3.org/1999/xlink'
6443N/A xmlns:xinclude='http://www.w3.org/2001/XInclude'>
6443N/A <title>How to Report Problems &amp; Provide Feedback</title>
6443N/A
6443N/A <para>If you have questions regarding OpenDJ which are not answered by the
6443N/A documentation, there is a mailing list which can be found at
6443N/A <link xlink:href="https://lists.forgerock.org/mailman/listinfo/opendj"
6443N/A xlink:show="new">https://lists.forgerock.org/mailman/listinfo/opendj</link>
6443N/A where you are likely to find an answer.</para>
6443N/A
6443N/A <para>If you have found issues or reproducible bugs within OpenDJ
6443N/A <?eval ${docTargetVersion}?>, report them in the <link xlink:show="new"
6443N/A xlink:href="https://bugster.forgerock.org/jira/browse/OPENDJ">OpenDJ issue
6443N/A tracker</link>.</para>
6443N/A
6443N/A <para>When requesting help with a problem, please include the following
6443N/A information:</para>
6443N/A
6443N/A <itemizedlist>
6443N/A <listitem>
6443N/A <para>Description of the problem, including when the problem occurs and
6443N/A its impact on your operation</para>
6443N/A </listitem>
6443N/A <listitem>
6443N/A <para>Description of the environment, including the following information:</para>
6443N/A <itemizedlist>
6443N/A <listitem>
6443N/A <para>Machine type</para>
6443N/A </listitem>
6443N/A <listitem>
6443N/A <para>Operating system &amp; version</para>
6443N/A </listitem>
6443N/A <listitem>
6443N/A <para>Storage type &amp; version</para>
6443N/A </listitem>
6443N/A <listitem>
6443N/A <para>Java version</para>
6443N/A </listitem>
6443N/A <listitem>
6443N/A <para>Web container &amp; version (if applicable)</para>
6443N/A </listitem>
6443N/A <listitem>
6443N/A <para>OpenDJ release version</para>
6443N/A </listitem>
6443N/A <listitem>
6443N/A <para>Any patches or other software that might be affecting the problem</para>
6443N/A </listitem>
6443N/A </itemizedlist>
6443N/A </listitem>
6443N/A <listitem>
6443N/A <para>Steps to reproduce the problem</para>
6443N/A </listitem>
6443N/A <listitem>
6443N/A <para>Any relevant access and error logs, stack traces, or core dumps</para>
6443N/A </listitem>
6443N/A </itemizedlist>
6443N/A</chapter>