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fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<title>Chapter�8.�Troubleshooting</title>
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fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<hr>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte</div>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<div class="chapter" lang="en">
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<div class="titlepage"><div><div><h2 class="title">
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<a name="Bv9ARM.ch08"></a>Chapter�8.�Troubleshooting</h2></div></div></div>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<div class="toc">
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<p><b>Table of Contents</b></p>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<dl>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<dt><span class="sect1"><a href="Bv9ARM.ch08.html#id2600129">Common Problems</a></span></dt>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<dd><dl><dt><span class="sect2"><a href="Bv9ARM.ch08.html#id2600134">It's not working; how can I figure out what's wrong?</a></span></dt></dl></dd>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<dt><span class="sect1"><a href="Bv9ARM.ch08.html#id2600146">Incrementing and Changing the Serial Number</a></span></dt>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<dt><span class="sect1"><a href="Bv9ARM.ch08.html#id2600163">Where Can I Get Help?</a></span></dt>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte</dl>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte</div>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<div class="sect1" lang="en">
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<div class="titlepage"><div><div><h2 class="title" style="clear: both">
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<a name="id2600129"></a>Common Problems</h2></div></div></div>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<div class="sect2" lang="en">
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<div class="titlepage"><div><div><h3 class="title">
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<a name="id2600134"></a>It's not working; how can I figure out what's wrong?</h3></div></div></div>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<p>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte The best solution to solving installation and
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte configuration issues is to take preventative measures by setting
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte up logging files beforehand. The log files provide a
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte source of hints and information that can be used to figure out
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte what went wrong and how to fix the problem.
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte </p>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte</div>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte</div>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<div class="sect1" lang="en">
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<div class="titlepage"><div><div><h2 class="title" style="clear: both">
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<a name="id2600146"></a>Incrementing and Changing the Serial Number</h2></div></div></div>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<p>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte Zone serial numbers are just numbers &#8212; they aren't
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte date related. A lot of people set them to a number that
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte represents a date, usually of the form YYYYMMDDRR.
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte Occasionally they will make a mistake and set them to a
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte "date in the future" then try to correct them by setting
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte them to the "current date". This causes problems because
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte serial numbers are used to indicate that a zone has been
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte updated. If the serial number on the slave server is
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte lower than the serial number on the master, the slave
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte server will attempt to update its copy of the zone.
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte </p>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<p>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte Setting the serial number to a lower number on the master
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte server than the slave server means that the slave will not perform
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte updates to its copy of the zone.
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte </p>
fcf3ce441efd61da9bb2884968af01cb7c1452ccJohn Forte<p>
The solution to this is to add 2147483647 (2^31-1) to the
number, reload the zone and make sure all slaves have updated to
the new zone serial number, then reset the number to what you want
it to be, and reload the zone again.
</p>
</div>
<div class="sect1" lang="en">
<div class="titlepage"><div><div><h2 class="title" style="clear: both">
<a name="id2600163"></a>Where Can I Get Help?</h2></div></div></div>
<p>
The Internet Systems Consortium
(<acronym class="acronym">ISC</acronym>) offers a wide range
of support and service agreements for <acronym class="acronym">BIND</acronym> and <acronym class="acronym">DHCP</acronym> servers. Four
levels of premium support are available and each level includes
support for all <acronym class="acronym">ISC</acronym> programs,
significant discounts on products
and training, and a recognized priority on bug fixes and
non-funded feature requests. In addition, <acronym class="acronym">ISC</acronym> offers a standard
support agreement package which includes services ranging from bug
fix announcements to remote support. It also includes training in
<acronym class="acronym">BIND</acronym> and <acronym class="acronym">DHCP</acronym>.
</p>
<p>
To discuss arrangements for support, contact
<a href="mailto:info@isc.org" target="_top">info@isc.org</a> or visit the
<acronym class="acronym">ISC</acronym> web page at
<a href="http://www.isc.org/services/support/" target="_top">http://www.isc.org/services/support/</a>
to read more.
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