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7a42357217528037bdfedcb17eeebfe96ae4266aAutomatic Updater>Troubleshooting</TITLE
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79b273c187a4aa1016a62181983dfdd0521681aeMark AndrewsTITLE="BIND 9 Administrator Reference Manual"
9e3a7b0faf417a10f5f689edf288807b2d5eedc5Brian WellingtonREL="PREVIOUS"
b253dcf9668f95e141bce9556dc88e30d3305a1dTinderbox UserTITLE="BIND 9 Security Considerations"
1ac49378a458420bc685293d12e567d7222d17b6Tinderbox UserTITLE="Appendices"
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aa9c561961e9d877946ebaa8795fa2be054ab7bfEvan HuntALIGN="center"
e130ab53e992670e2a2ecf043976ac09f21358d1Automatic Updater>BIND 9 Administrator Reference Manual</TH
aa9c561961e9d877946ebaa8795fa2be054ab7bfEvan HuntVALIGN="bottom"
aa9c561961e9d877946ebaa8795fa2be054ab7bfEvan HuntACCESSKEY="P"
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eabc9c3c07cd956d3c436bd7614cb162dabdda76Mark AndrewsVALIGN="bottom"
80faf1588895fd26490f82f95a7a1b771df1c324Automatic UpdaterCLASS="chapter"
114f7780384371121918624ae2c80ecfce545683Tinderbox User>Chapter 8. Troubleshooting</A
efb0e886f18894a1d2489f1ad74ad14b579e11c7Mark Andrews>Table of Contents</B
91216cff91b34c9ff6e846dc23f248219cafe660Andreas Gustafsson>Common Problems</A
3349f0044fda807e1fd6681c833d3593a22dad86Tinderbox User>Incrementing and Changing the Serial Number</A
3349f0044fda807e1fd6681c833d3593a22dad86Tinderbox User>Where Can I Get Help?</A
c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark AndrewsCLASS="sect1"
78f3ed4bc2fcd3d270bfd599804f3b27a1db4d91Mark AndrewsNAME="AEN4737"
78f3ed4bc2fcd3d270bfd599804f3b27a1db4d91Mark Andrews>8.1. Common Problems</A
78f3ed4bc2fcd3d270bfd599804f3b27a1db4d91Mark AndrewsCLASS="sect2"
a01aa536188bb3535dfc1107a623e6355a8e6b7cMark AndrewsCLASS="sect2"
c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark AndrewsNAME="AEN4739"
b871c7156eb037d41f53828c6fcb9cc876128962Mark Andrews>8.1.1. It's not working; how can I figure out what's wrong?</A
01a5c5503482fb3ba52088bf0178a7213273bf96Mark Andrews>The best solution to solving installation and
b871c7156eb037d41f53828c6fcb9cc876128962Mark Andrews configuration issues is to take preventative measures by setting
b871c7156eb037d41f53828c6fcb9cc876128962Mark Andrews up logging files beforehand. The log files provide a
f2770f6b39a9b2a98afb7a11ed105f73f1570c1eAutomatic Updater source of hints and information that can be used to figure out
cdfc81e048bd34c1d628380247bda6b80a89e20eAutomatic Updater what went wrong and how to fix the problem.</P
f2770f6b39a9b2a98afb7a11ed105f73f1570c1eAutomatic Updater>8.2. Incrementing and Changing the Serial Number</A
dd65eb1efb40b1c47d57963192bfc54873b219beAutomatic Updater>Zone serial numbers are just numbers-they aren't date
dd65eb1efb40b1c47d57963192bfc54873b219beAutomatic Updater related. A lot of people set them to a number that represents a
dd65eb1efb40b1c47d57963192bfc54873b219beAutomatic Updater date, usually of the form YYYYMMDDRR. A number of people have been
133e6d43fa82e80d3798be4de00f4540f485ec6cAutomatic Updater testing these numbers for Y2K compliance and have set the number
133e6d43fa82e80d3798be4de00f4540f485ec6cAutomatic Updater to the year 2000 to see if it will work. They then try to restore
133e6d43fa82e80d3798be4de00f4540f485ec6cAutomatic Updater the old serial number. This will cause problems because serial
f2770f6b39a9b2a98afb7a11ed105f73f1570c1eAutomatic Updater numbers are used to indicate that a zone has been updated. If the
91216cff91b34c9ff6e846dc23f248219cafe660Andreas Gustafsson serial number on the slave server is lower than the serial number
f2770f6b39a9b2a98afb7a11ed105f73f1570c1eAutomatic Updater on the master, the slave server will attempt to update its copy of
b886b04d8d2b085cbf3e1bf4442dee87f43ba5e4Tinderbox User>Setting the serial number to a lower number on the master
1368e4b34cef64604c874fcc40201c78e548714cTinderbox User server than the slave server means that the slave will not perform
b886b04d8d2b085cbf3e1bf4442dee87f43ba5e4Tinderbox User updates to its copy of the zone.</P
f132a836c4e386b1af045dd8fe7106ae61b90bffAutomatic Updater>The solution to this is to add 2147483647 (2^31-1) to the
8f2c45a35dd8c40bcc9caba8f7d40ce64fc27bcdAutomatic Updater number, reload the zone and make sure all slaves have updated to
c6a0f4ae1d7183a16ffb196b86b647f870694796Automatic Updater the new zone serial number, then reset the number to what you want
8f2c45a35dd8c40bcc9caba8f7d40ce64fc27bcdAutomatic Updater it to be, and reload the zone again.</P
8f2c45a35dd8c40bcc9caba8f7d40ce64fc27bcdAutomatic Updater>8.3. Where Can I Get Help?</A
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic Updater>The Internet Software Consortium (<SPAN
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ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic Updater>) offers a wide range
59528addd704f8d5757b54e540520f74e588a7c7Automatic Updater of support and service agreements for <SPAN
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3f616e6f846be57b1717c6beaba0f74de9d5a7c6Automatic Updater> servers. Four
8f2c45a35dd8c40bcc9caba8f7d40ce64fc27bcdAutomatic Updater levels of premium support are available and each level includes
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic Updater support for all <SPAN
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9513a2a6670951f5cf5477fcfec9f933fcaff628Automatic Updater> programs, significant discounts on products
7f94d9a8162c9a96b56e66176702b66e79d8e1a2Automatic Updater and training, and a recognized priority on bug fixes and
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic Updater non-funded feature requests. In addition, <SPAN
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dbd021853bb1cd6ab128e8da8865f5965030aedcTinderbox User> offers a standard
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic Updater support agreement package which includes services ranging from bug
71bd43eebd9d6e42dbcae62b730f5b6508d5acd8Automatic Updater fix announcements to remote support. It also includes training in
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c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark Andrews>To discuss arrangements for support, contact
80faf1588895fd26490f82f95a7a1b771df1c324Automatic UpdaterHREF="mailto:info@isc.org"
c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark AndrewsTARGET="_top"
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic Updater>info@isc.org</A
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c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark Andrews> web page at <A
cafd3a2b9974fe0a4ab95e0289746062bd958d68Automatic UpdaterHREF="http://www.isc.org/services/support/"
c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark AndrewsTARGET="_top"
f132a836c4e386b1af045dd8fe7106ae61b90bffAutomatic Updater to read more.</P
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c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark AndrewsALIGN="center"
0b57424d28c9a67018107133f9fbc0a7dcf057e2Mark AndrewsCLASS="acronym"
0b57424d28c9a67018107133f9fbc0a7dcf057e2Mark Andrews> 9 Security Considerations</TD
7d12a6b412fe47e6d6582923fd6954ab8cd0baebAutomatic Updater>Appendices</TD