Bv9ARM.ch08.html revision 9090a36b61a90746738f66bce09ceaf8d8491d7e
229ea4644b3a7d9c7fdaa43888e7f55ba01e2ee3Automatic Updater>Troubleshooting</TITLE
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9e3a7b0faf417a10f5f689edf288807b2d5eedc5Brian WellingtonTITLE="BIND 9 Security Considerations"
9e3a7b0faf417a10f5f689edf288807b2d5eedc5Brian WellingtonTITLE="Appendices"
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c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark AndrewsTEXT="#000000"
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c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark AndrewsALINK="#0000FF"
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aa9c561961e9d877946ebaa8795fa2be054ab7bfEvan HuntVALIGN="bottom"
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c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark AndrewsCLASS="chapter"
930f6069e5aa157cf6987cdafd412f5757a5a558Automatic Updater>Chapter 8. Troubleshooting</A
930f6069e5aa157cf6987cdafd412f5757a5a558Automatic Updater>Table of Contents</B
f2770f6b39a9b2a98afb7a11ed105f73f1570c1eAutomatic Updater>Common Problems</A
f2770f6b39a9b2a98afb7a11ed105f73f1570c1eAutomatic Updater>Incrementing and Changing the Serial Number</A
dd65eb1efb40b1c47d57963192bfc54873b219beAutomatic Updater>Where Can I Get Help?</A
c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark AndrewsNAME="AEN3983"
e130ab53e992670e2a2ecf043976ac09f21358d1Automatic Updater>8.1. Common Problems</A
78f3ed4bc2fcd3d270bfd599804f3b27a1db4d91Mark AndrewsCLASS="sect2"
78f3ed4bc2fcd3d270bfd599804f3b27a1db4d91Mark AndrewsNAME="AEN3985"
a308b69ac66fadf66863484f301314d6e6a3f1d2Automatic Updater>8.1.1. It's not working; how can I figure out what's wrong?</A
c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark Andrews>The best solution to solving installation and
6fe48fb46e53ffc37542853a1edb74cb481b7d94Automatic Updater configuration issues is to take preventative measures by setting
82447d835d3ff5c658749b4e9b4f66166407b3eaAutomatic Updater up logging files beforehand. The log files provide a
c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark Andrews source of hints and information that can be used to figure out
0c39b3ed9409ecb277d5e32fa763a4e4d6598df8Automatic Updater what went wrong and how to fix the problem.</P
f2770f6b39a9b2a98afb7a11ed105f73f1570c1eAutomatic Updater>8.2. Incrementing and Changing the Serial Number</A
f2770f6b39a9b2a98afb7a11ed105f73f1570c1eAutomatic Updater>Zone serial numbers are just numbers-they aren't date
aa1d397c4736cd86540555193d71e55fa3b37b2aMark Andrews related. A lot of people set them to a number that represents a
91216cff91b34c9ff6e846dc23f248219cafe660Andreas Gustafsson date, usually of the form YYYYMMDDRR. A number of people have been
dd65eb1efb40b1c47d57963192bfc54873b219beAutomatic Updater testing these numbers for Y2K compliance and have set the number
dd65eb1efb40b1c47d57963192bfc54873b219beAutomatic Updater to the year 2000 to see if it will work. They then try to restore
dd65eb1efb40b1c47d57963192bfc54873b219beAutomatic Updater the old serial number. This will cause problems because serial
133e6d43fa82e80d3798be4de00f4540f485ec6cAutomatic Updater numbers are used to indicate that a zone has been updated. If the
133e6d43fa82e80d3798be4de00f4540f485ec6cAutomatic Updater serial number on the slave server is lower than the serial number
133e6d43fa82e80d3798be4de00f4540f485ec6cAutomatic Updater on the master, the slave server will attempt to update its copy of
f2770f6b39a9b2a98afb7a11ed105f73f1570c1eAutomatic Updater>Setting the serial number to a lower number on the master
4104e236f71eb5108fcfda6711878a97f6f4a8e7Automatic Updater server than the slave server means that the slave will not perform
8711e5c73ca872d59810760af0332194cbdd619bAutomatic Updater updates to its copy of the zone.</P
0ce87e5749aabb8eef1e0a37e4bd6e6ffa1d7196Automatic Updater>The solution to this is to add 2147483647 (2^31-1) to the
6fe48fb46e53ffc37542853a1edb74cb481b7d94Automatic Updater number, reload the zone and make sure all slaves have updated to
229ea4644b3a7d9c7fdaa43888e7f55ba01e2ee3Automatic Updater the new zone serial number, then reset the number to what you want
765c97d56ccddc9d7904c7d9ff2e2d825d9687e4Automatic Updater it to be, and reload the zone again.</P
59528addd704f8d5757b54e540520f74e588a7c7Automatic Updater>8.3. Where Can I Get Help?</A
e628576d3b3d91c8954679077f4c208f1e43b433Automatic Updater>The Internet Software Consortium (<SPAN
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic UpdaterCLASS="acronym"
bc0a53583d92309bebcf93c408e2f3247ebd3d3cAutomatic Updater>) offers a wide range
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic Updater of support and service agreements for <SPAN
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic UpdaterCLASS="acronym"
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic UpdaterCLASS="acronym"
59528addd704f8d5757b54e540520f74e588a7c7Automatic Updater> servers. Four
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic Updater levels of premium support are available and each level includes
3f616e6f846be57b1717c6beaba0f74de9d5a7c6Automatic Updater support for all <SPAN
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19b3dc94bce93fa76bd7e066f9298630dbc9dcb4Automatic Updater> programs, significant discounts on products
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic Updater and training, and a recognized priority on bug fixes and
9513a2a6670951f5cf5477fcfec9f933fcaff628Automatic Updater non-funded feature requests. In addition, <SPAN
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ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic Updater> offers a standard
f7a71eef29bcbf892270460269c79664f600cffdAutomatic Updater support agreement package which includes services ranging from bug
e130ab53e992670e2a2ecf043976ac09f21358d1Automatic Updater fix announcements to remote support. It also includes training in
71bd43eebd9d6e42dbcae62b730f5b6508d5acd8Automatic UpdaterCLASS="acronym"
96ea71632887c58a9d00f47eb318bf76b35903c3Mark AndrewsCLASS="acronym"
9cd5eb6fe0f26d65724b99216cb31dcdd12e4afdAutomatic Updater>To discuss arrangements for support, contact
c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark AndrewsHREF="mailto:info@isc.org"
80faf1588895fd26490f82f95a7a1b771df1c324Automatic Updater>info@isc.org</A
c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark Andrews> or visit the
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c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark Andrews> web page at <A
765c97d56ccddc9d7904c7d9ff2e2d825d9687e4Automatic UpdaterHREF="http://www.isc.org/services/support/"
c651f15b30f1dae5cc2f00878fb5da5b3a35a468Mark AndrewsTARGET="_top"
ce9cad6bb04869c5e94d9dc721032b25117f9210Automatic Updater to read more.</P
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9e3a7b0faf417a10f5f689edf288807b2d5eedc5Brian WellingtonALIGN="center"
3351ccbd5c1961404044f8273d54dad405f53960Mark AndrewsCLASS="acronym"
78f3ed4bc2fcd3d270bfd599804f3b27a1db4d91Mark Andrews> 9 Security Considerations</TD
e8fc8c884b44371784805e1e0d3100da403dd3f1Automatic Updater>Appendices</TD